Focused on Family and Community Health
Brameast Family Health Organization is often asked many questions by new patients about what they can expect from our physicians and acute care health clinic in Brampton. Here’s what you should know about booking appointments with Brameast Family Health Organization:
Here at the Brameast Family Health Organization, we strive to provide quality primary healthcare to our patients. In doing so, patients can expect effective, courteous, and professional conduct from our entire team. It is also our responsibility to provide a work environment for our team that is respectful and free of harassment. In order to facilitate a successful partnership with our patients, we, too, have expectations of you, the patient.
Our policy is that the following behaviours or actions will not be tolerated towards staff, physicians or other patients:
In the event that any unsuitable behaviour occurs, the incident will be documented in your medical chart, and the following action will be taken:
In addition to the above, the following action may also be taken:
Brameast Family Health Organization will endeavour to provide a professional and non-confrontational environment by treating everyone with respect and compassion without compromising the safety of our physicians, staff, and patients.
Every effort will be made to have a physician see any urgent problem as soon as possible the same day thanks to our acute care clinic health clinic in Brampton. Patients with urgent or acute problems who need to be seen on the same day should call to book an appointment with an available doctor before trying the daily acute care clinic, which is open from 3:00 PM to 6:00 PM Monday through Friday (summer hours will vary) and between 9:00 AM and 12:00 PM on weekends and statutory holidays. We are open every day except for Christmas/New Year and Good Friday. A registered nurse is available for advice through the Telephone Health Advisory Service at 1-866-553-7205.
Prescriptions are renewed as a courtesy service to our patients. This is a non-insured OHIP service. Your doctor will prescribe enough medication until you need to be seen/assessed again. Please make an appointment in ample time to ensure that you do not run out of medication. Prescriptions are not routinely renewed by telephone. We have a 7-day renewal policy in effect. If your refill request is urgent a $15 fee will be charged. If this fee is not paid, then future fax prescription requests will be refused. If you need a renewal, please call your pharmacy and ask them to fax a renewal request to us at 905-792-2901.