Focused on Family and Community Health
Our daily walk-in clinic at Brameast Family Health Organization is designed with you, our patient, in mind. We don’t plan on falling sick, but when we do, we want to be seen on the same day. Did you know that we reserve same-day appointments for acute care? These appointments are opened daily for patients requiring immediate same-day care. Whenever possible, call ahead to find out if you can get an appointment booked for the same day. If your doctor is fully booked, we will offer you an appointment with an alternative available physician. If there are no appointments left, we will then recommend that you come to the walk-in for urgent and acute care. Here are some general dos and don’ts for our walk-in clinic:
Please book an appointment with your family doctor for any of the following concerns:
1. Forms (insurance and work)
2. Travel appointments
3. DOTs (Directly Observed Treatments)
4. Referrals to see specialists
5. Routine care (physicals, prescription renewals, follow-up appointments)
6. Care for chronic conditions (diabetes, blood pressure, etc.)
Please do not come to the walk-in for the concerns listed above. Our walk-in clinic for urgent/acute care is open Monday through Friday from 3:00 PM to 7:00 PM (summer hours will vary). Please check-in by 7:00 PM. Call between 9:00 AM and 12:00 PM on the weekend to book an appointment to see the doctor on call. If you need after-hours care, call our telehealth nurses through the Telephone Health Advisory Service at 1-866-553-7205 or proceed to the nearest emergency department (Brampton Civic Hospital or Peel Memorial Hospital) for immediate medical attention.
At Brameast Family Health Organization, your physician is committed to seeing you at your scheduled appointment time. Sometimes we run late because appointments are booked inaccurately. Sometimes we run behind because of unforeseen occurrences. Your patience is greatly appreciated when this happens. We need your continued cooperation to keep our schedules running efficiently. Help us to avoid delays and keep our schedules timely by adhering to these general guidelines for streamlining your appointments:
Our phone lines are open daily from 8:00 AM to 8:00 PM Monday through Friday and 9:00 AM to close on weekends (summer hours will vary). Please call ahead and book an appointment. We do not offer walk-in appointments before 3:00 PM, with the exception of medical emergencies. Your physician is required to answer urgent inquiries for ongoing patient care and may on occasion be delayed by phone calls and medical consults.
1. Please be on time.
If all patients arrived on time, the doctor would be able to keep appointments on time.
2. Don’t piggyback appointments.
Generally, a visit is for one or two problems. A list of separate distinct issues for appointments include physicals, immunizations, contraception, STI prevention, stress or anxiety, prescription reviews or renewals, acute care for newer concerns and so on. Please discuss the reason for your appointment with the front desk staff so that we can book your appointment accurately.
3. Lead with the important stuff.
Do address the most important point first because other non-priority points can wait for your next visit.
4. Bring a clear list of your medications and dosages.
Many patients have various specialists prescribing medications. Your family doctor needs to be aware of all your medications. Minimize misunderstandings or medication mix-ups.
5. Do the legwork.
If you are supposed to do tests, e.g. ultrasounds or bloodwork, do them on a timely basis, ahead of your next medical appointment.
6. Take a team approach.
As your physicians, we need you to work alongside us. We are partners on the same team and we strive to be careful and review your full medical presentation as we manage your health care together. Understand your risk factors for disease and what you can do about them.
7. Be patient.
We can accomplish a lot together, but remember, some things take time.
When you have an illness or injury that isn’t an emergency but just can’t wait to be seen by your family physician at Brameast Family Health Organization, it’s sometimes necessary to visit an Urgent Care Centre in Brampton. Ambulances do not go to an Urgent Care Centre. If you have severe chest pain, stroke symptoms or you are uncertain, always call 9-1-1 or go to your nearest emergency department (Brampton Civic Hospital or Peel Memorial Hospital). No referral or appointment is needed and they’re staffed by emergency-trained doctors and nurses with on-site high-tech diagnostics available (including x-rays, CT scans and laboratory services). These types of services are usually covered by a valid Ontario health card. Visit the closest Urgent Care Centre for serious illnesses and injuries, including: